To work in any customer service profession takes a lot of patience and learning when to bite your tongue. I work for one of the largest airlines in the United States. I have worked in several different professions; however, I would have to say that the airline travel profession sees everything that you can imagine the worst in people, the best in people, and the plain out cluelessness in people. I would like to know why the average person can find their way around town by reading signs, following directions, or just by using their common sense; however, in an airport they become brain dead. That can’t find the simplest thing, the restroom! I work in one of the largest airports in the United States, it does have signs posted everywhere. If people would just read and follow directions, like they do outside of the airport, there would be less confused and lost people in the airports. The questions I answer all day go from the easiest to the most ridiculous things you have ever heard.
If I could just video tape for one day, my experience in the George Bush Houston Intercontinental Airport, and send it to America’s Funniest Home Video’s. People would then get a glimpse of not only what they look like walking around with a “dazed” expression, but what they sound like, which is more important! I enjoy my job; however, sometimes it can be quite stressful dealing with the cluelessness of some air travelers all day long. Most of the time, I just spend my day laughing at some of the things that are asked or said throughout the day. Where can you go and get paid and have this much fun laughing at people and the things they do and say all day? Go and work for the airlines and you will see just how funny people can be or how much smarter the kids really are today!
